Help & FAQs
What does freeze-dried mean?
Freeze-drying is a gentle process which works at removing moisture and helps retain natural nutrients, flavour, and texture without the need for preservatives, additives, or fillers.
Are Alfie & Claire treats made from fresh ingredients?
Yes. Our treats are made from biologically appropriate ingredients that are carefully freeze-dried, not cooked. This process helps maintain the ingredients’ natural nutritional profile.
Are your treats safe for dogs and cats?
Absolutely. Our treats are suitable for both dogs and cats, because at A&C we use species-appropriate, single-ingredient proteins, with no additives or fillers, and are gently freeze-dried.
What ingredients do you use?
Made using premium, food-quality, single-ingredient meats and seafood—including Chicken Breast, Chicken Liver, Chicken Neck, Goat Meat, Lamb Meat, Salmon, Tuna and Anchovies. 100% natural. No grains, preservatives, artificial colours, or added sugars.
Are your treats suitable for picky eaters?
Yes! Freeze-dried treats are naturally aromatic and highly palatable, making them a favourite even among picky eaters.
How should I serve freeze-dried treats?
You can serve them straight from the pack as a crunchy treat, crumble them over meals as a topper, or rehydrate them with a little warm water for a softer texture. Their lightweight, shelf-stable format also makes them easy to carry while travelling and convenient to reconstitute as a light meal.
How many treats can I give my pet per day?
Portion sizes depend on your pet’s size, age, and activity level. Ideally treats should make up no more than 10% of your pet’s daily diet. On days when a little extra is given, balancing it by slightly reducing the next meal is perfectly fine, as the treats are made from pure meat ingredients
Do your treats require refrigeration?
Our treats can be stored at ambient or room temperature. It needs to be stored in a cool, dry place and sealed properly (in the same zip lock pouch) after use. Once opened, we recommend consuming within the suggested period mentioned on the packaging.
What are Alfie & Claire broths used for?
Our nourishing broths are designed to support hydration, recovery, and everyday nourishment. They can be served on their own or poured over meals. Availability may vary by location.
Why should I give my pet broths?
Alfie & Claire broths help support hydration, enhance meal enjoyment, and provide natural nourishment in a tasty way from pure, responsibly sourced proteins. They’re especially useful in hot or humid conditions to help keep pets hydrated and refreshed.
Are broths suitable for puppies, kittens, and senior pets?
Yes. Broths are suitable for pets of all life stages. It serves as a recovery food for ailing pets, provides gentle, nourishing hydration for puppies and kittens and supports well-being in senior pets. You can adjust serving portions based on age, size, and activity level.
What are Alfie & Claire broths made from?
Our broths are crafted from single-ingredient, responsibly sourced meats and seafood—like Chicken, Goat, and Salmon. They are gently simmered for hours to extract natural nutrients and collagen. No grains, preservatives, artificial colours, or added sugars are used.
How should I store broths?
Our broths contain no preservatives, so they are kept frozen to maintain freshness. Keep them frozen until ready to use. Once thawed, store in the refrigerator and use within 15–20 days.
Will a 500ml pouch of broth be too much for small or toy breeds and risk going bad before it’s finished?
Not at all! While 500ml may be more than a single serving for small or toy breeds, you can easily manage portions: fully defrost the pouch, pour the broth into ice cube moulds, refreeze, and defrost individual cubes as needed. Warm slightly before serving, keeping the rest frozen until ready to use.
Why is shipping restricted for some products or locations?
Certain products, such as broths or expedited delivery options, may have location-based restrictions due to logistics and temperature sensitivity. If your pin code is not serviceable for a specific product, this will be clearly indicated at checkout.
Where do you ship?
We currently ship across select locations in India. Delivery availability depends on your pin code and the products in your cart.
How long does delivery take?
Delivery timelines vary based on your location and chosen shipping method. Estimated delivery times are shown during checkout (2–3 working days in Mumbai; 5–6 working days elsewhere in India).
What is your return or refund policy?
Due to the nature of pet food products, we do not accept returns on opened packages. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos, and we’ll be happy to help.
Are Alfie & Claire products suitable for puppies and kittens?
Yes, our single-ingredient treats are generally suitable for puppies and kittens above 8 weeks of age. Always supervise feeding and break treats into appropriate sizes.
Do you offer first-order benefits or loyalty rewards?
From time to time, we offer exclusive privileges for new customers and loyal pet parents. Follow us on WhatsApp or social media to stay updated.
How can I contact Alfie & Claire?
You can reach us through our website contact form, Instagram DMs or WhatsApp support. We’re always happy to help you choose the best nutrition for your furry little one.
